Q. How long does it take for a part to arrive at my door?
A. We make every effort to process the order within 1-2 business days. A. For customers in the continental United States, shipping is generally 3-5 business days. Alaska, Hawaii and US Territories will take 7-10 business days. All International orders are shipped via USPS International and take 7-10 business days.
Q. Do you offer express/expedited shipping?
A. Yes! Many of our parts are available for Next Day or 2nd Day shipping.
Q. What shipping methods do you offer?
A. We ship standard ground, 2nd Day, Next Day, and Freight. Flawless Auto Parts uses USPS, UPS, and FedEx as carriers. Shipping options may be limited due to size and destination of the package.
Q. Do you ship outside the US?
A. Yes. Call us if you’re placing an order to be delivered to a PO Box or APO/FPO. All International orders are shipped via USPS International and take 7-10 business days.
NOTE: It is possible you’ll be charged taxes, duty, and handling fees by authorities in your country at the time of delivery. Flawless Auto Parts is not responsible for these fees.
Q. Can I track my package?
A. Yes. We will send you tracking information when your order ships.
Q. What payment methods do you accept?
A. We accept American Express, Discover, MasterCard, Visa, and PayPal.
Please note: If an order is placed using American Express, the billing and shipping address must be the same or the order will not ship and you will be notified.
Q. What happens if I need to return or exchange a part?
A. If you are not satisfied with your purchase you may return it within 30 days of the invoice date or, within 20 days from the date you received a back-ordered item. However, some items are non-returnable. If you would like to return or exchange a product, please contact us at email@example.com to request an RMA.
Q. What if the part is broken or damaged during shipping?
A. It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If you refuse a damaged package or one was dropped off, promptly call the shipping / courier company to start the claim process. Please also contact us at 800-619-1446, so we can begin the process of getting you a replacement.
Q. What happens if I order the wrong part?
A. Most parts are eligible for return or exchange. Any product being returned must be in saleable condition and in the manufacturer's original packaging. Please contact us at 800-619-1446 or firstname.lastname@example.org to find out the next steps. If you aren’t sure a part will fit, please contact us before ordering. We’re happy to help!
Q. What happens if you send me the wrong part?
A. We hope this never happens, but if it does, please contact us right away at 800-619-1446 or email@example.com, so we can correct this for you.
Q. How do you protect my credit card information?
A. All orders placed online are encrypted. We also use PCI compliant processes to ensure credit card information is safe. If you opt to pay with PayPal, you receive their security protections.
Q. What do I do if I need to cancel my order?
A. You may cancel your order any time before it ships. Please note that most orders ship within 1-2 business days.
Q. Do I need to have an account to order a part?
A. No, you may checkout as a guest.
Q. Do you offer a warranty?
A. We don’t warranty the products we sell, but most manufacturers offer a warranty. To make a warranty claim, please visit the manufacturer's website for details.
If you have an issue with a product you purchased on our site, we will do what we can to help, but all warranty and tech must go through the product's manufacturer.
Q. How do replacement parts affect my vehicle’s warranty?
A. The short answer is they don’t.
The long answer? It’s actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.
Q. How can I be sure the part I need will fit my vehicle?
A. We try to include fitment information in each product description, but if you still aren’t sure call us! We’re happy to help you find the exact part you need.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. The brands we carry will most often list the driver’s side as L (left) and the passenger’s side as R (right).
Q. What if I want to talk to a real person about my order?
A. The quickest way to speak with us is via live chat on our website during business hours. You can also try us at 800-619-1446.
Q. What are your Customer Service hours?
A. Our customer service hours are M-F, 9am to 5pm PST. Outside of those times, send us an email to firstname.lastname@example.org, and we’ll make every effort to reply within 24 hours.
Q. Do you ever offer coupons or discounts?
A. Yes, we do offer specials from time to time. Sign up for our newsletter to be the first to know about any deals.
Q. Do you charge sales tax?
A. Yes, we charge sales tax based on your location. The sales tax collected depends on your shipping location. After the supreme court decision on the Wayfair case, a lot of states started requiring sales tax be charged for online purchases. We make every effort to verify and properly collect sales tax on a state-by-state basis. If your state does not collect sales tax, we will not collect sales tax from you.
Request Return Authorization Number (RAN) here.