Q. Do you have a minimum order for free shipping?
A. Yes. All orders must be $50 or more to ship for free. This may not be applicable to international shipping.
Q. How much is shipping?
A. Our best rates depend on your location, package size, and shipping preference. We do ship outside the continental U.S. and international shipping rates are also covered on this page. Please note: Some HAZMAT items may have stricter shipping requirements and less shipping options.
Q. What shipping methods do you offer?
A. We ship standard ground, 2nd Day, Next Day, and Freight. Flawless Auto Parts uses USPS, UPS, and FedEx as carriers.
Q. Do you offer rush shipping?
A. Yes! Many of our parts are available for Next Day or 2nd Day shipping.
Q. How long does it take to process and ship my order?
We make every effort to process your order the same day we receive it. However, orders placed late in the day, special orders, and temporarily out of stock parts may take longer. If a part is backordered, we’ll notify you immediately.
Q. How long does shipping take?
A. For customers in the continental United States, shipping is generally 3-5 business days. Alaska, Hawaii and US Territories will take 7-10 business days. All International orders are shipped via USPS International and take 7-10 business days.
Q. Will you provide tracking information?
A. All orders receive a tracking number that is sent to your email address once order is shipped.
Q. If I pay by credit card, will you charge my card once the item has shipped?
A. We’ll charge the card at the time the order is placed.
Q. If I ordered a part that’s out of stock, when will it ship?
A. As soon as possible (part become available). We will keep you informed.
Q. Can you ship my order to multiple addresses?
A. We most likely can accommodate this request. We do ask that you call us at 800-619-1446 to discuss this.
Q. Do you ship to AK, HI, and US territories?
A. Yes but shipping rates may be higher and shipping methods may be limited. It usually takes 7-10 days to receive your order when shipped to one of these locations.
Q. Do you ship to PO Boxes or APOs/FPOs?
A. We usually can but do ask that you call us at 800-619-1446 to place the order.
Q. Do you ship internationally?
A. Yes, but shipping options are limited.
NOTE: It is possible you’ll be charged taxes, duty, and handling fees by authorities in your country at the time of delivery. Flawless Auto Parts is not responsible for these fees.
Q. Do you ship hazardous items?
A. Yes, but only through UPS. No other carriers will transport these items.
Q. Do you ship oversized parts?
A. Yes, but they are only shipped through freight and are not available for shipping to all locations.
Q. What happens if you ship the wrong part?
A. We hope this never happens, but if it does, please contact us right away at 800-619-1446 or email@example.com, so we can correct this for you.
Q. What happens if the part is damaged during shipping?
It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.
If you refuse a damaged package or one was dropped off, promptly call the shipping / courier company to start the claim process. Please also contact us at 800-619-1446, so we can begin the process of getting you a replacement.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
A. We try to include fitment information in each product description, but if you still aren’t sure call us! We’re happy to help you find the exact part you need.
Q. What happens if the part doesn’t fit my vehicle?
A. If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. Contact us for a return authorization number.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
A. If a product has shipped, it can be difficult to make a change. If you have unique shipping requirements, please contact us at 800-619-1446.
Q. What if I never receive an order?
A. We put a tracking number most of our shipments for precisely this reason. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.
Q. What happens if I refuse the shipment?
A. Please don’t refuse a shipment just because you changed your mind. Instead, just accept the shipment and then contact us for a return authorization number. If you refuse a damaged package, promptly call the shipping / courier company to start the claim process then contact us.
Request Return Authorization Number (RAN) here.