Returns and Exchanges FAQs
The following questions and answers are supplemental information offered to assist you with our return and exchange procedures. If your question is not answered below, please contact us at 800-619-1446 or email@example.com.
Q. How do I cancel an order?
A. You may cancel your order any time before it ships. Please note that most orders ship within 1-2 business days. Please call us to cancel your order.
Q. How long do I have to return a part?
A. If you are not satisfied with your purchase you may return it within 30 days of the invoice date or, within 20 days from the date you received a back-ordered item. However, some items are non-returnable. Please see details on non-eligible items below.
Q. How do I get a return authorization (RA) number?
A. Email our customer service desk at firstname.lastname@example.org to advise us of the reason for return then add order number in our return authorization number system. We will issue the required "RETURN AUTHORIZATION NUMBER" (RAN) and email it to you.
Add your order in RETURN AUTHORIZATION NUMBER (RAN).
Q. What items are eligible for returns or exchanges?
A. Unless otherwise noted, most parts are eligible for return or exchange. Any product being returned must be in saleable condition and in the manufacturer's original packaging. Damaged parts have their own return procedure. Please contact us at 800-619-1446 or email@example.com, regarding damaged parts.
*Any item(s) not returned within the period specified above (e.g., 30 days from the date of the invoice or 20 days from the date you received a back-ordered item) may be exchanged for an in-store credit only.
Q. What items are not eligible for returns or exchanges?
A. Electrical items cannot be exchanged nor returned. No refund will be granted on any part that has been installed, modified or that is not in saleable condition in its original packaging. Special orders cannot be returned. Please feel free to ask us if the part you’re ordering is eligible for return before you purchase. 800-619-1446
Q. Is there a restocking fee?
A. It depends on the item. Flawless Auto Parts Tuning reserves the right to charge a restocking fee of 20%.
Q. How do I package my return?
A. Clearly write the "RETURN AUTHORIZATION NUMBER" (RAN #) on the outside of the shipping container. Make sure you pack in accordance with the carrier's requirements. Print your return address clearly on the outside of your package for identification purposes. Insure and ship the parcel prepaid.
Q. Who is responsible for paying the return shipping fees?
A. You must prepay the shipping charges for the return. You should insure your package. All customs, duty and brokerage charges are the full responsibility of the customer when returning items. Clearly mark on the shipping papers that all duty or custom charges are to be paid by the sender.
If an item is returned indicating we (the vendor/receiver) are responsible for paying any custom, duty or brokerage charges Flawless Auto Parts will refuse the package.
Q. When will I receive my refund?
A. If all return procedures are followed and item is saleable, we will refund your card immediately. Your bank may take up to 7-10 business days to credit your account.
Q. How do I return a damaged package?
A. If a driver is attempting to give you a damaged box, please ask him/her to wait a moment while you inspect the part. If it is damaged, refuse delivery.
If a damaged product was dropped off, please contact the shipping company right away and ask to file a claim. If you need assistance with filing a claim, please contact us at 800-619-1446 or firstname.lastname@example.org.
Once a claim is filed and we have the claim number, we will ship a replacement item (when available).
Q. What if my package is lost?
A. Prior to ordering, please ensure you have a secure place to have your package delivered. Unfortunately, the carrier is not responsible for a package after it’s delivered, and we do not cover loss after delivery. If the package never reaches you, please refer to the tracking information. We have the tracking information too and will see where your package was delivered or if there was a delivery delay, and we’ll decide the best course of action from there.
Q. What if someone else purchased the part for me and I want to return or exchange it?
A. You can’t return a part you didn’t buy for a refund. However, we can usually do an exchange. Contact us to discuss.
Q. What if I need to make a warranty claim and return a part?
A. Each manufacturer has their own process for warranty claims. If you have a part that has a warranty problem, contact us at 800-619-1446 or email@example.com and we’ll figure out what to do.
Q. What is a core return/core charge?
On some parts, we’re discounting the selling price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sale price of your part, then refund as soon as we get your old part.
So, a $100 part with a $50 core charge will be sold to you for $150. When you send us the old core, we’ll refund you the $50 core charge.